Terms of Service

Walker Book Works
Effective Date: 18 July 2026

By accessing this website, requesting an estimate, placing an order, delivering an item to Walker Book Works, booking a workshop, paying an invoice, or otherwise engaging Walker Book Works, you agree to these Terms of Service / Service Agreement.

These terms apply together with any estimate, invoice, Item Intake Form, treatment proposal, job sheet, work order, project correspondence, booking confirmation, Shipping Policy, Refund Policy, Privacy Policy, and any other written terms expressly incorporated into the engagement.

1. Parties and Application

1.1 In these terms, Walker Book Works, we, us, and our mean Walker Book Works.

1.2 You and Client mean the person, business, institution, organisation, or other entity acquiring goods or services from Walker Book Works.

1.3 These terms apply to all website use, enquiries, estimates, purchases, commissions, book repair, restoration, custom binding, rebinding, thesis binding, printing, workshops, handmade goods, and related goods or services supplied by Walker Book Works.

1.4 A separate written agreement may apply to a particular project. Where there is an inconsistency, the following order of priority applies:

(a) a separately signed agreement;

(b) an accepted project estimate, treatment proposal, or work order;

(d) these Terms of Service;

(e) the relevant Item Intake Form or job sheet; and

(f) any general website policy, to the extent relevant.

1.5 These terms apply unless Walker Book Works expressly agrees otherwise in writing.

2. Acceptance of These Terms and Project Commencement

2.1 You accept these terms by:

(a) using this website;

(b) accepting an estimate, treatment proposal, or work order;

(d) supplying books, files, materials, or instructions for work;

(e) completing and submitting an Item Intake Form;

(f) approving a variation;

(g) booking or attending a workshop;

(h) instructing us to commence or continue work; or

(i) otherwise engaging us to provide goods or services.

2.2 A binding agreement may be formed through written acceptance or conduct, including payment, approval of an estimate, delivery of an item, submission of an Item Intake Form, or an instruction to proceed.

2.3 The person accepting an estimate or completing the Item Intake Form confirms that they have authority to enter into the agreement personally or on behalf of the named Client.

2.4 Before work can commence, the Client must:

(a) fully and accurately complete the required Item Intake Form;

(b) provide all information, instructions, photographs, files, and supporting materials reasonably requested by Walker Book Works;

(d) pay any required deposit, booking fee, materials payment, or initial invoice;

(e) deliver the item to Walker Book Works where physical possession is required; and

(f) provide any additional approval or authority reasonably required for the proposed treatment.

2.5 Walker Book Works is not required to commence work until all commencement requirements have been satisfied.

2.6 Any estimated commencement or completion timeframe begins only after:

(a) the Item Intake Form has been correctly completed;

(b) all required approvals and payments have been received;

(d) any necessary physical assessment has been completed; and

(e) Walker Book Works has confirmed that the project is ready to enter the workflow.

2.7 If an Item Intake Form is incomplete, inaccurate, unsigned, internally inconsistent, or does not provide enough information for the project to proceed safely, Walker Book Works may request correction or clarification before commencing work.

2.8 A delay in completing the Item Intake Form, supplying information, approving an estimate, or making a required payment may delay the project’s commencement and completion.

3. Nature of the Services

3.1 Walker Book Works provides specialist handmade bookbinding, book repair, restoration, rebinding, thesis binding, printing, handmade books, workshops, and related services.

3.2 Our services may involve aged, damaged, fragile, previously repaired, unique, rare, sentimental, culturally significant, or irreplaceable materials.

3.3 All work is undertaken using hand processes, small-scale equipment, and materials selected for the individual project.

3.4 Unless expressly stated in the accepted estimate, our services do not constitute:

(a) a guarantee of invisible repair;

(b) a guarantee that an item will be returned to an as-new condition;

(d) an exact historical reconstruction;

(e) formal authentication;

(f) provenance research;

(g) a monetary valuation; or

(h) an insurance assessment.

3.5 We will provide services with reasonable care and skill and will use methods and materials that we reasonably consider suitable for the item, its condition, intended use, and agreed treatment outcome.

3.6 Walker Book Works may decline work that falls outside our capability, facilities, equipment, available materials, professional experience, or safe handling requirements.

4. Estimates

4.1 All pricing provided before work commences is an estimate.

4.2 An estimate is a good-faith assessment of the likely labour, materials, third-party costs, and other expenses required to complete the proposed work.

4.3 Estimates may be based on:

(a) photographs;

(b) written descriptions;

(d) digital files;

(e) preliminary discussions;

(f) information provided in the Item Intake Form;

(g) an external examination of the item; or

(h) other information available at the time.

4.4 An estimate is not a guaranteed or fixed final price unless the estimate expressly states that a particular component is fixed.

4.5 An estimate may change where:

(a) hidden or previously undisclosed damage is discovered;

(b) the condition differs from the information originally provided;

(d) previous repairs, adhesives, sewing, or structural alterations affect the work;

(e) contamination, mould, pests, moisture damage, or hazardous material is discovered;

(f) requested materials become unavailable or unsuitable;

(g) the Client changes the instructions, scope, materials, finish, quantity, or deadline;

(h) additional printing, preparation, design, stabilisation, or repair work is required;

(i) third-party prices or freight costs materially change before materials are ordered; or

(j) circumstances arise that could not reasonably have been identified before work commenced.

4.6 Unless another period is stated, an estimate remains valid for 14 days from the date of issue.

4.7 After an estimate expires, we may revise prices, material allowances, freight costs, availability, and anticipated turnaround times before accepting the project.

4.8 An estimate covers only the services, materials, quantities, finishes, and deliverables expressly described in it.

4.9 Any work outside the accepted scope will be treated as a variation.

4.10 Where an estimate includes allowances for materials, printing, freight, or third-party services, the final charge may be adjusted to reflect the actual reasonable cost, provided the adjustment is managed in accordance with these terms.

5. Physical Assessment and Hidden Conditions

5.1 Photographs and external examinations may not reveal the full condition of an item.

5.2 Some defects cannot reasonably be identified until work has commenced, including during:

(a) surface cleaning;

(b) lifting or removing covering materials;

(d) removing old linings or adhesives;

(e) disbinding;

(f) separating sections;

(g) trimming or preparing a text block;

(h) resewing;

(i) pressing;

(j) humidification; or

(k) other treatment processes.

5.3 Discovery of a hidden defect does not necessarily mean that the original estimate was incorrectly or negligently prepared.

5.4 Where a hidden condition materially affects the cost, method, risk, timeframe, or likely outcome, we may pause the project and provide:

(a) an updated condition assessment;

(b) a revised estimate;

(d) a proposed variation.

5.5 We will not proceed with a material increase in cost without receiving the Client’s approval.

5.6 If the Client does not approve additional work, we may:

(a) complete only the work that can reasonably be completed within the accepted scope;

(b) stabilise the item to the extent reasonably practicable;

(d) recommend referral to another service provider; or

(e) terminate the project under clause 20.

5.7 The Client remains responsible for:

(a) work already completed;

(b) materials used or ordered;

(d) reasonable work required to safely pause or stabilise the item;

(e) reasonable reassembly or protective enclosure work; and

(f) packaging, postage, delivery, or return costs.

6. Variations

6.1 A variation includes any change to the agreed:

(a) services;

(b) treatment method;

(d) dimensions;

(e) design;

(f) quantity;

(g) printing requirements;

(h) decorative finishing;

(i) delivery method;

(j) timeframe;

(k) treatment objective; or

(l) project outcome.

6.2 A variation may be requested by the Client or recommended by Walker Book Works.

6.3 Where a variation materially affects cost, risk, appearance, or timeframe, we will provide a written variation or revised estimate for approval.

6.4 Approval may be provided by:

(a) email;

(b) electronic message;

(d) electronic form;

(e) payment; or

(f) another clear written instruction to proceed.

6.5 We may make minor technical adjustments without further approval where those adjustments:

(a) are reasonably necessary to complete the agreed work;

(b) do not materially change the appearance or intended outcome;

(d) are consistent with accepted bookbinding or repair practice.

6.6 We may suspend work while waiting for approval of a variation.

6.7 Any delay in receiving approval may extend the estimated completion date.

6.8 Approved variations become part of the agreement and may be recorded in the project job sheet and final Item Report.

7. Client Instructions, Item Intake Form, and Responsibilities

7.1 The Client must provide accurate, complete, and timely information, instructions, approvals, and contact details.

7.2 The Client must fully, accurately, and honestly complete the Item Intake Form before work can commence.

7.3 The Item Intake Form may require information including:

(a) the Client’s name and contact details;

(b) confirmation of ownership or authority;

(d) the item’s known condition and repair history;

(e) known mould, moisture, pest, contamination, or hazardous-material concerns;

(f) the item’s approximate monetary, historical, cultural, archival, or sentimental significance;

(g) the Client’s requested treatment outcome;

(h) handling, photography, privacy, delivery, or collection instructions;

(i) insurance information where relevant; and

(j) any other information reasonably required to assess and manage the project.

7.4 The Client is responsible for reviewing the Item Intake Form and ensuring that all information is correct before submitting or signing it.

7.5 The Client must promptly notify Walker Book Works if any information provided in the Item Intake Form later proves to be incorrect, incomplete, or misleading.

7.6 The Client warrants that:

(a) they own the item or are authorised by the owner to commission the work;

(b) the item has not been unlawfully obtained;

(d) the proposed work does not infringe another person’s intellectual property or legal rights; and

(e) all information provided about the item, its condition, history, significance, and value is accurate to the best of their knowledge.

7.7 The Client must disclose any known:

(a) mould or water exposure;

(b) insect or pest activity;

(d) biological contamination;

(e) previous chemical treatment;

(f) significant structural instability;

(g) unusual odour or staining;

(h) exceptional monetary value;

(i) cultural, archival, institutional, or historical significance;

(j) legal or ownership dispute; or

(k) other condition that may affect safe handling or treatment.

7.8 If inaccurate, incomplete, or omitted information affects the scope, safety, cost, timeframe, treatment method, or likely outcome, Walker Book Works may:

(a) pause the project;

(b) request further information;

(d) recommend a variation;

(e) revise the expected completion timeframe;

(f) modify the proposed treatment; or

(g) terminate the engagement where the project cannot reasonably or safely continue.

7.9 Additional work or costs arising from inaccurate, incomplete, or omitted Client information will be managed in accordance with the estimate and variation provisions of these terms.

7.10 The Client must respond to requests for instructions or approval within a reasonable period.

7.11 We are not responsible for delay caused by the Client’s failure to provide timely instructions, payment, files, materials, approval, or corrected intake information.

7.12 Where the Client instructs us to proceed contrary to our professional recommendation, we may:

(a) decline the instruction;

(b) require written acknowledgment of the associated risks;

(d) terminate the engagement if the requested approach cannot reasonably be undertaken.

8. Project Documentation, Job Sheets, and Communication

8.1 Once a project has been accepted and the commencement requirements have been satisfied, Walker Book Works will prepare and provide the Client with a job sheet or written job summary for the project.

8.2 The Client job sheet may record:

(a) the Client and item details;

(b) the information supplied in the Item Intake Form;

(d) the agreed scope of work;

(e) the accepted estimate;

(f) treatment objectives;

(g) proposed materials and methods;

(h) anticipated workflow stages;

(i) Client instructions and approvals;

(j) expected turnaround;

(k) delivery or collection arrangements; and

(l) any other information reasonably required to describe the project.

8.3 Walker Book Works may also maintain a more detailed internal working job sheet containing:

(a) treatment notes;

(b) internal workflow records;

(d) material records;

(e) technical observations;

(f) approved variations;

(g) progress notes;

(h) dates and completion details; and

(i) other records reasonably required to manage and document the work.

8.4 The job sheet is a working project record and may be updated as work progresses.

8.5 The job sheet does not guarantee that every process will occur in a fixed sequence.

8.6 Walker Book Works may reasonably adjust the workflow, materials, or technical approach where necessary, subject to the estimate and variation provisions of these terms.

8.7 Walker Book Works will keep the Client reasonably informed about the project’s progress and workflow.

8.8 Progress updates may be provided:

(a) when the project enters a significant workflow stage;

(b) when a decision or approval is required from the Client;

(d) when a variation is recommended;

(e) when a material delay occurs;

(f) when the estimated completion timeframe materially changes;

(g) when the project is ready for final inspection or payment; or

(h) when the work has been completed.

8.9 The frequency and level of updates will depend on the length, complexity, condition, and treatment requirements of the project.

8.10 Unless expressly agreed otherwise, Walker Book Works is not required to provide:

(a) daily updates;

(b) live workflow tracking;

(d) immediate responses outside normal business hours; or

(e) access to internal workshop notes.

8.11 The Client must respond within a reasonable time where an update requests approval, instructions, payment, or a decision.

8.12 A delay in receiving Client instructions or approval may delay the workflow and extend the estimated completion date.

8.13 Walker Book Works may retain the Item Intake Form, job sheet, treatment notes, photographs, communications, estimates, invoices, and related records for business, treatment-history, insurance, professional, legal, and recordkeeping purposes in accordance with the Privacy Policy and applicable law.

9. Repair and Restoration Work

9.1 The Client acknowledges that repair and restoration involve intervention in aged or damaged materials and carry inherent risks.

9.2 The condition of an item may be affected by:

(a) age;

(b) brittleness;

(d) acidity;

(e) degraded leather or cloth;

(f) unstable inks, pigments, or media;

(g) weakened sewing;

(h) failed adhesives;

(i) previous repairs;

(j) mould or water damage;

(k) pest activity;

(l) unsuitable storage;

(m) repeated handling; or

(n) other latent deterioration.

9.3 These conditions may cause an item to react unpredictably during treatment, even where reasonable care and skill are exercised.

9.4 Unless otherwise stated in the accepted estimate, the objective of repair work is to stabilise the item, improve its function, and achieve an appropriate visual result while retaining original material where reasonably practicable.

9.5 Repair work may remain visible.

9.6 Colour, grain, texture, thickness, sheen, and wear may not be capable of exact matching.

9.7 Staining, discolouration, foxing, fading, distortion, annotations, losses, and evidence of previous damage may remain after treatment.

9.8 Treatment does not prevent all future deterioration.

9.9 The Client remains responsible for appropriate handling, use, storage, and environmental conditions after completion.

9.10 We may decline, suspend, or terminate work where an item is:

(a) unsafe to handle;

(b) contaminated;

(d) likely to suffer unacceptable damage through the proposed treatment;

(e) suspected of being unlawfully obtained;

(f) subject to disputed ownership; or

(g) otherwise unsuitable for our workshop.

10. Custom and Bespoke Work

10.1 Custom and bespoke work is individually designed and handmade.

10.2 Natural and handmade variations may occur in:

(a) material colour;

(b) leather grain;

(d) decorative paper;

(e) tooling depth;

(f) foil placement;

(g) sewn endbands;

(h) edge treatment;

(i) board shape;

(j) spine profile; and

(k) other handcrafted features.

10.3 Reasonable handmade variation does not constitute a defect.

10.4 Samples, mock-ups, digital images, and previous examples are indicative only unless exact replication is expressly included in the accepted estimate.

10.5 We cannot guarantee an exact visual match to:

(a) screen colours;

(b) reference photographs;

(d) handmade papers;

(e) marbled papers;

(f) leather hides;

(g) natural cloth;

(h) historical materials; or

(i) discontinued products.

10.6 Bespoke work may not be suitable for resale or return because it has been produced to the Client’s individual instructions.

11. Thesis Binding, Printing, and Client-Supplied Files

11.1 For thesis binding or printing, the Client must provide:

(a) a physical text block suitable for binding; or

(b) a complete print-ready digital file in the format requested by us.

11.2 Unless proofreading, layout, or pre-press services are expressly included in the accepted estimate, the Client is responsible for checking:

(a) spelling;

(b) grammar;

(d) pagination;

(e) margins;

(f) blank pages;

(g) image quality;

(h) orientation;

(i) document dimensions;

(j) title information;

(k) author details; and

(l) university or institutional requirements.

11.3 Approval of a file or proof authorises us to print and bind that version.

11.4 We are not responsible for errors present in Client-supplied or Client-approved files, except to the extent that the error was caused by our failure to exercise reasonable care and skill.

11.5 Reprinting or rebinding required because of a Client-supplied or Client-approved error will be charged as additional work.

11.6 Printing, paper upgrades, additional copies, pockets, labels, titling, premium materials, urgent processing, and delivery are additional unless expressly included in the estimate.

11.7 The Client must retain a backup copy of every digital file provided to Walker Book Works.

11.8 We are not responsible for retaining Client files indefinitely after the project has been completed.

12. Materials, Methods, and Substitutions

12.1 Unless the accepted estimate specifies otherwise, we may select the materials, adhesives, threads, boards, papers, coverings, linings, and methods that we reasonably consider appropriate.

12.2 Materials are selected having regard to:

(a) structural suitability;

(b) compatibility with the original item;

(d) availability;

(e) durability;

(f) appearance; and

(g) the agreed treatment outcome.

12.3 Where an agreed material becomes unavailable, excessively delayed, unsuitable, or impractical, we may propose an alternative.

12.4 We will seek approval before making a substitution that materially changes the price, appearance, function, or agreed outcome.

12.5 We may use third-party printers, suppliers, freight providers, tradespeople, or specialist service providers where reasonably necessary.

12.6 We remain responsible for services we are legally required to provide but are not responsible for third-party delay or failure outside our reasonable control.

12.7 Materials specifically ordered, cut, printed, dyed, prepared, or modified for the Client may not be returnable or reusable.

13. Deposits, Payments, and Final Charges

13.1 Prices are expressed in Australian dollars unless stated otherwise.

13.2 We may require:

(a) full payment before commencement;

(b) a deposit;

(d) staged progress payments; or

(e) payment for materials before they are ordered.

13.3 The required payment arrangement will be stated in the estimate, invoice, booking information, or other project documentation.

13.4 A deposit may be used to secure:

(a) workshop time;

(b) production capacity;

(d) materials;

(e) printing;

(f) third-party services; or

(g) other project-specific costs.

13.5 Subject to the Client’s rights under applicable law, deposits and booking fees may be retained to the extent reasonably necessary to cover:

(a) work already performed;

(b) project planning;

(d) non-refundable materials;

(e) custom-ordered supplies;

(f) printing costs;

(g) third-party charges; or

(h) other costs incurred for the project.

13.6 The final invoice will reflect:

(a) the accepted estimate;

(b) approved variations;

(d) applicable credits or deductions; and

(e) any other charges properly payable under these terms.

13.7 The final amount may differ from the initial estimate only where permitted under these terms, approved by the Client, or otherwise allowed by law.

13.8 Unless another payment period is stated, invoices are due within seven days of issue.

13.9 All outstanding amounts must be paid before completed work is collected, released, or dispatched.

13.10 We may suspend work or withhold release of completed goods while an amount remains overdue, to the extent permitted by law.

13.11 The Client is responsible for any agreed freight, insurance, storage, printing, outsourced services, or other project expenses not expressly included in the estimate.

13.12 Payment may be made using the methods specified on the invoice or website.

13.13 The Client is responsible for any bank, payment-provider, currency-conversion, or transaction fees charged directly to the Client.

14. Turnaround Times

14.1 All commencement, completion, and delivery dates are estimates unless expressly stated otherwise in writing.

14.2 Estimated timeframes may be affected by:

(a) the condition or complexity of the item;

(b) drying and pressing requirements;

(d) supplier or printer delays;

(e) freight disruption;

(f) Client-requested changes;

(g) delays in approval or payment;

(h) incomplete or inaccurate Item Intake Form information;

(i) equipment failure;

(j) illness;

(k) emergency circumstances;

(l) workload; or

(m) events outside our reasonable control.

14.3 Where no completion time is agreed, services will be provided within a reasonable time having regard to the nature and complexity of the work.

14.4 We will notify the Client where we become aware of a significant delay.

14.5 A delay does not automatically entitle the Client to cancel or receive a refund. Any remedy will depend on the circumstances and the Client’s rights under applicable law.

14.6 An estimated completion date may be extended where the project is paused while awaiting Client approval, payment, information, or materials.

15. Delivery, Postage, Collection, and Item Reports

15.1 Delivery and postage are also governed by our Shipping Policy.

15.2 The Client must obtain our approval before posting or delivering an item for assessment or treatment.

15.3 The Client is responsible for:

(a) securely packaging items sent to us;

(b) using accurate addressing;

(d) arranging suitable transit insurance where required.

15.4 We strongly recommend tracked and appropriately insured postage for valuable, fragile, rare, sentimental, or irreplaceable items.

15.5 We are not responsible for loss or damage occurring before an item is delivered into our possession, except where the law provides otherwise.

15.6 We will use reasonable care when packaging completed work for return.

15.7 Third-party delivery timeframes are estimates and are outside our direct control.

15.8 The Client must inspect completed goods as soon as reasonably practicable after collection or delivery and promptly notify us of any concern.

15.9 Prompt notification assists us in investigating and resolving an issue but does not limit any non-excludable right or remedy.

15.10 Upon completion of repair, restoration, custom binding, rebinding, or another applicable service, Walker Book Works will provide the Client with an Item Report.

15.11 The Item Report may include:

(a) identifying details for the item;

(b) a summary of the item’s condition before treatment;

(d) the materials and methods used, where relevant;

(e) approved variations from the original treatment plan;

(f) any remaining damage, instability, limitations, or areas of concern;

(g) recommendations for handling, use, storage, or future treatment;

(h) completion photographs, where appropriate; and

(i) any other information reasonably relevant to the completed work.

15.12 The Item Report is a practical record of the services performed.

15.13 Unless expressly stated otherwise, the Item Report is not:

(a) a formal conservation condition report;

(b) an authentication;

(d) a provenance report;

(e) an insurance assessment; or

(f) a guarantee against future deterioration or damage.

15.14 The Client should retain the Item Report as part of the item’s treatment and ownership history.

15.15 Walker Book Works may provide the Item Report electronically or in printed form.

15.16 The Item Report may be supplied upon completion, collection, dispatch, or shortly after delivery, depending on the project and report format.

15.17 Minor administrative corrections to an Item Report may be made after issue where an error or omission is identified.

16. Website Orders and Product Availability

16.1 Products and services may have limited availability.

16.2 Submission of an online order does not require us to accept it.

16.3 We may decline or cancel an order before dispatch where:

(a) the item is unavailable;

(b) the order contains incorrect information;

(d) we cannot safely or lawfully fulfil the order;

(e) payment has not been successfully processed; or

(f) the order appears fraudulent.

16.4 Where we cancel an order before supply, amounts paid for the unavailable or cancelled goods or services will be refunded.

16.5 Product photographs are representative.

16.6 Screen settings, lighting, natural materials, and handmade production may cause reasonable differences in colour, texture, size, or appearance.

16.7 Ready-made goods may display minor handmade variations that do not affect their reasonable function or quality.

17. Cancellations by the Client

17.1 A request to cancel must be made as soon as possible.

17.2 Cancellation before work commences may be accepted subject to payment of any costs already incurred.

17.3 Where the Client cancels after work has commenced, the Client must pay for:

(a) work already completed;

(b) time reasonably spent on the project;

(d) custom or non-returnable materials;

(e) printing;

(f) third-party charges;

(g) work required to safely stop or stabilise the project; and

(h) reasonable packaging, return, or storage costs.

17.4 Custom, personalised, made-to-order, printed-to-order, and repair services are generally not eligible for change-of-mind cancellation after work has commenced.

17.5 If cancellation occurs while an item is disbound, partially dismantled, wet, under treatment, or otherwise unsuitable for immediate return, Walker Book Works may undertake reasonable stabilisation, drying, reassembly, enclosure, or protective work before returning it.

17.6 Nothing in this clause limits the Client’s rights under the Australian Consumer Law.

18. Consumer Guarantees and Remedies

18.1 Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded.

18.2 Goods and services may be covered by guarantees under the Australian Consumer Law, including guarantees relating to:

(a) acceptable quality;

(b) fitness for a disclosed purpose;

(d) due care and skill; and

(e) supply within a reasonable time where no time is fixed.

18.3 Where goods or services fail to comply with a consumer guarantee, the available remedy will depend on:

(a) the nature of the failure;

(b) whether the failure is major or minor;

(d) the requirements of applicable law.

18.4 We may inspect or assess the goods or services before providing a remedy where permitted by law.

18.5 A change of mind, natural material variation, visible repair, or dissatisfaction arising solely from a limitation that was disclosed and accepted does not automatically constitute a failure to comply with a consumer guarantee.

18.6 Our Refund Policy applies in addition to these terms.

18.7 Nothing in the Refund Policy limits a right or remedy that cannot lawfully be limited.

19. Workshops and Events

19.1 Workshop and event bookings are confirmed upon receipt of the required payment unless otherwise stated.

19.2 Places may be limited and allocated in order of confirmed payment.

19.3 Workshop participants must:

(a) follow reasonable safety instructions;

(b) use tools and equipment responsibly;

(d) behave respectfully toward other participants, staff, and venues; and

(e) avoid conduct that is unsafe, threatening, abusive, discriminatory, or disruptive.

19.4 We may refuse entry or remove a participant whose conduct creates a safety risk or materially disrupts the workshop.

19.5 We may reschedule, relocate, modify, or cancel a workshop where reasonably necessary due to:

(a) illness;

(b) insufficient bookings;

(d) unsafe conditions;

(e) travel disruption; or

(f) other circumstances outside our reasonable control.

19.6 If we cancel a workshop and cannot provide a reasonable alternative, participants will be offered an appropriate transfer, credit, or refund.

19.7 Client cancellation, transfer, and non-attendance conditions may be stated in the relevant workshop booking information.

19.8 Participation in a workshop does not transfer intellectual property rights in Walker Book Works’ teaching materials, templates, or original designs.

20. Suspension, Refusal, and Termination

20.1 We may suspend, refuse, or terminate an engagement where:

(a) the Client fails to pay an amount when due;

(b) the Client fails to provide required instructions, files, materials, approvals, or cooperation;

(d) continuing the work would be unsafe, unlawful, unethical, or impractical;

(e) the item presents a contamination, mould, pest, chemical, or biological risk;

(f) the condition or scope is materially different from that originally disclosed;

(g) the requested work is outside our capability or facilities;

(h) the relationship has broken down to the extent that the project cannot reasonably continue;

(i) the Client engages in abusive, threatening, fraudulent, or improper conduct; or

(j) the Client provides false or materially misleading information.

20.2 Where reasonably practicable, we will provide notice and an opportunity to remedy the issue before terminating the engagement.

20.3 On suspension or termination, the Client remains responsible for:

(a) work completed;

(b) materials used or ordered;

(d) reasonable stabilisation or reassembly;

(e) packaging and return costs; and

(f) any other properly incurred project costs.

20.4 Any prepaid amount exceeding the properly payable costs will be refunded, subject to applicable law.

20.5 We may refuse future work from a Client where there has been a serious breach of these terms, non-payment, threatening conduct, fraud, or an unacceptable safety risk.

21. Uncollected Goods

21.1 The Client must collect or arrange delivery of completed or returned goods within the period specified in our collection notice.

21.2 If no period is specified, collection must occur within a reasonable time after notice that the goods are ready.

21.3 If goods remain uncollected, we may issue further notice using the postal address, email address, telephone number, or other contact information supplied by the Client.

21.4 We may charge actual and reasonable storage, handling, maintenance, insurance, postage, and administration costs to the extent permitted by law.

21.5 Goods that remain uncollected may be dealt with in accordance with the Uncollected Goods Act 1995 (NSW) and any other applicable law.

21.6 We will not sell, dispose of, or otherwise deal with uncollected goods except as permitted by applicable law.

21.7 The Client is responsible for keeping their contact details current.

21.8 Walker Book Works is not responsible for delay in collection notices caused by outdated or incorrect contact information supplied by the Client.

22. Intellectual Property

22.1 Unless expressly agreed otherwise, all intellectual property rights in our:

(a) website content;

(b) branding;

(d) written material;

(e) patterns;

(f) workshop materials;

(g) teaching resources;

(h) templates;

(i) original designs;

(j) mock-ups;

(k) production methods; and

(l) business know-how

remain the property of Walker Book Works or the relevant third-party owner.

22.2 Purchase of a physical item does not transfer the intellectual property in its design, pattern, production method, branding, or associated materials.

22.3 The Client retains ownership of intellectual property they validly own in materials supplied to us.

22.4 The Client grants us a limited, non-exclusive licence to use supplied files, text, images, artwork, and instructions to the extent reasonably necessary to:

(a) assess the project;

(b) prepare the estimate;

(d) print;

(e) bind;

(f) repair;

(g) document;

(h) package; and

(i) deliver the project.

22.5 The Client must not reproduce, distribute, sell, publish, teach from, or commercially exploit Walker Book Works’ protected materials without written permission.

22.6 The Client indemnifies us against a third-party intellectual property claim arising directly from material supplied by the Client, except to the extent that the claim was caused or contributed to by our unlawful conduct, negligence, or breach.

23. Confidentiality, Privacy, and Sensitive Material

23.1 Personal information will be handled in accordance with our Privacy Policy and applicable privacy law.

23.2 We will use reasonable care when handling:

(a) unpublished theses;

(b) private papers;

(d) records;

(e) photographs;

(f) correspondence;

(g) personal dedications;

(h) family documents; and

(i) other confidential material.

23.3 We may disclose information where reasonably necessary to:

(a) provide the services;

(b) engage an approved or necessary third-party supplier;

(d) comply with law;

(e) obtain professional advice;

(f) make an insurance claim; or

(g) protect our legal rights.

23.4 Confidentiality does not apply to information that:

(a) is already publicly available other than through our breach;

(b) was lawfully known to us before disclosure;

(d) must be disclosed by law.

23.5 The Client must notify us through the Item Intake Form or in writing if an item contains particularly sensitive, restricted, unpublished, or confidential content requiring special handling.

24. Photography and Portfolio Use

24.1 We may photograph or record completed work and work in progress for:

(a) workshop records;

(b) treatment records;

(d) internal training;

(e) portfolio use;

(f) website content;

(g) social media;

(h) educational material;

(i) exhibitions; or

(j) promotional material.

24.2 The Client may opt out of public promotional use by notifying us through the Item Intake Form or in writing before completion of the work.

24.3 An opt-out does not prevent us from taking photographs reasonably required for:

(a) private condition reporting;

(b) the job sheet;

(d) insurance;

(e) recordkeeping;

(f) dispute resolution; or

(g) legal compliance.

24.4 We will take reasonable care not to publish private contact details or clearly confidential internal content.

24.5 Where an item’s external title, author, inscription, or distinctive design may identify the Client or owner, the Client should notify us if that information must not be published.

25. Care Following Completion

25.1 After delivery or collection, the Client is responsible for the item’s handling, use, storage, and environmental conditions.

25.2 Books and paper-based items may be damaged by:

(a) excessive heat;

(b) rapid temperature changes;

(d) direct sunlight;

(e) water;

(f) pests;

(g) dust;

(h) poor shelving;

(i) excessive opening;

(j) rough handling;

(k) unsuitable cleaning products; or

(l) inappropriate display conditions.

25.3 Any care guidance provided by us is general guidance unless a project-specific care plan is expressly supplied.

25.4 We are not responsible for damage occurring after collection or delivery that results from:

(a) misuse;

(b) accident;

(d) environmental exposure;

(e) unauthorised alteration;

(f) third-party treatment;

(g) ordinary wear; or

(h) failure to follow reasonable care instructions.

25.5 The Item Report may identify remaining vulnerabilities or future treatment recommendations, but does not guarantee that the item will not deteriorate.

26. Warranties and Disclaimers

26.1 We warrant that services will be supplied with reasonable care and skill.

26.2 Subject to rights that cannot lawfully be excluded, we do not guarantee that:

(a) a repair will be invisible;

(b) original materials will match new materials exactly;

(d) all staining, distortion, fading, foxing, or previous damage can be removed;

(e) an item will tolerate unrestricted or heavy future use;

(f) a particular historical appearance can be recreated exactly;

(g) a third-party supplier or carrier will perform without delay or error;

(h) an item will retain a particular market or monetary value after treatment; or

(i) every latent defect will be identified before treatment begins.

26.3 We are not responsible for an issue caused by:

(a) inaccurate or incomplete Client instructions;

(b) inaccurate or incomplete Item Intake Form information;

(d) a latent defect;

(e) inherent deterioration;

(f) a previous repair or treatment;

(g) unsuitable Client-supplied material;

(h) the Client’s refusal of recommended work; or

(i) a cause outside our reasonable control,

except to the extent that we caused or contributed to the issue through a failure to exercise reasonable care and skill.

27. Limitation of Liability

27.1 Nothing in these terms excludes or limits liability where doing so would be unlawful.

27.2 To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable, including:

(a) loss of profit;

(b) loss of opportunity;

(d) reputational loss.

27.3 We are not liable for sentimental or subjective value attributed to an item beyond loss that is recoverable under applicable law.

27.4 The Client must disclose before work begins if an item is:

(a) exceptionally valuable;

(b) rare;

(d) culturally significant;

(e) institutionally significant; or

(f) unusually difficult to insure or replace.

27.5 The Client should consider obtaining specialist insurance for exceptional items, including while they are in transit.

27.6 Our liability will be determined having regard to the extent to which any:

(a) act or omission;

(b) pre-existing condition;

(d) inaccurate Item Intake Form information;

(e) third-party conduct; or

(f) other cause

contributed to the loss.

27.7 Nothing in this clause limits a statutory right or remedy that cannot lawfully be limited.

28. Indemnity

28.1 To the extent permitted by law, the Client indemnifies Walker Book Works against a third-party claim, loss, liability, or reasonable legal cost arising directly from:

(a) the Client’s breach of these terms;

(b) unlawful material supplied by the Client;

(d) infringement caused by Client-supplied content;

(e) a false, misleading, or incomplete statement made by the Client; or

(f) the Client’s failure to disclose a known safety or contamination risk.

28.2 The indemnity does not apply to the extent that the claim or loss was caused or contributed to by our negligence, unlawful conduct, or breach of these terms.

28.3 Walker Book Works must take reasonable steps to minimise any loss for which indemnity is sought.

29. Third-Party Services and Links

29.1 We may use third-party:

(a) payment providers;

(b) delivery services;

(d) suppliers;

(e) booking systems;

(f) website platforms;

(g) cloud storage services; and

(h) specialist service providers.

29.2 Third-party services may be subject to separate terms and privacy policies.

29.3 We are not responsible for the content, availability, security, or operation of an external website or platform that we do not control.

29.4 Nothing in this clause limits our responsibility for goods or services that we are legally responsible for supplying.

29.5 Any third-party cost approved by the Client may be included in the final invoice.

30. Website Use

30.1 You must not use this website:

(a) for an unlawful, fraudulent, abusive, or misleading purpose;

(b) to interfere with its security or operation;

(d) to infringe intellectual property or privacy rights;

(e) to collect data without authorisation;

(f) to impersonate another person;

(g) to submit false or misleading information; or

(h) to attempt unauthorised access to another account, system, or record.

30.2 We may restrict or terminate access where reasonably necessary to protect:

(a) the website;

(b) our business;

(d) our intellectual property; or

(e) other users.

31. Website Accuracy

31.1 We take reasonable steps to keep website information accurate and current.

31.2 Pricing examples, service descriptions, material availability, past projects, and turnaround examples may change.

31.3 We may correct errors, omissions, descriptions, or pricing information before accepting an order or engagement.

31.4 Website information is general and does not replace:

(a) a project-specific estimate;

(b) an Item Intake Form;

(d) a job sheet; or

(e) a treatment recommendation.

31.5 Previous project examples do not guarantee that the same outcome, material, price, or timeframe will be available for another item.

32. Events Beyond Our Reasonable Control

32.1 We are not responsible for delay or failure caused by an event outside our reasonable control, including:

(a) natural disaster;

(b) fire;

(d) severe weather;

(e) power outage;

(f) pandemic or public health restriction;

(g) freight disruption;

(h) supplier failure;

(i) industrial action;

(j) equipment failure;

(k) cyber incident;

(l) government action;

(m) serious illness or injury; or

(n) venue closure.

32.2 We will take reasonable steps to minimise the impact of such an event where practicable.

32.3 If the event prevents completion for an extended period, either party may discuss:

(a) cancellation;

(b) rescheduling;

(d) revised delivery arrangements; or

(e) another reasonable resolution.

32.4 The Client remains responsible for properly incurred work and costs up to the date the project is suspended or cancelled.

33. Complaints and Dispute Resolution

33.1 A Client who has a concern should contact us promptly and provide:

(a) their name and contact details;

(b) the relevant order, job sheet, or project information;

(d) supporting photographs or documents where relevant; and

(e) the outcome sought.

33.2 The parties must first attempt to resolve the dispute through good-faith discussion.

33.3 Either party may give written notice describing the dispute and proposed resolution.

33.4 If the dispute is not resolved within 14 days after written notice, either party may pursue:

(a) mediation;

(b) tribunal proceedings;

(d) another lawful remedy.

33.5 Nothing in this clause prevents either party from:

(a) seeking urgent legal relief;

(b) reporting unlawful conduct;

(d) exercising a right under the Australian Consumer Law.

33.6 The Client should preserve the item, packaging, Item Report, photographs, correspondence, and other relevant evidence while a complaint is being assessed.

34. Changes to These Terms

34.1 We may update these terms by publishing a revised version on our website.

34.2 Updated terms apply prospectively from the stated effective date.

34.3 The version in effect when an estimate is accepted or an engagement is formed will generally apply to that project unless:

(a) the parties agree otherwise in writing; or

(b) a change is required by law.

34.4 Updating these terms does not remove any right that has already arisen under an existing agreement.

35. General Provisions

35.1 These terms, together with the documents incorporated into the engagement, form the agreement between the parties concerning the relevant goods or services.

35.2 If any provision is invalid, illegal, or unenforceable, that provision will be read down where possible or severed without affecting the remaining provisions.

35.3 A failure or delay in exercising a right does not waive that right.

35.4 The Client may not transfer their rights or obligations under the agreement without our prior written consent, except where transfer occurs by operation of law.

35.5 Walker Book Works may assign or transfer the agreement as part of a genuine sale, restructure, or transfer of the business, subject to applicable law.

35.6 Headings are included for convenience and do not affect interpretation.

35.7 Words in the singular include the plural and words in the plural include the singular where the context permits.

35.8 References to legislation include amendments, replacements, regulations, and instruments made under that legislation.

35.9 A reference to writing includes email, electronic forms, and other retrievable electronic communications.

35.10 These terms are governed by the laws of New South Wales, Australia.

35.11 The parties submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales.

36. Contact Details

Walker Book Works
Email: info@walkerbookworks.com.au

Terms of Service

Contact

Location