Privacy Policy
Effective Date: 25/03/2026
Walker Book Works respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Walker Book Works collects, uses, stores, discloses, and otherwise handles personal information through its website, services, communications, and business operations.
By using the Walker Book Works website, contacting Walker Book Works, requesting a quote, making a purchase, submitting materials for repair or rebinding, or otherwise engaging with the business, you acknowledge that your personal information may be collected, used, and disclosed in accordance with this Privacy Policy.
1. Personal Information We Collect
Walker Book Works may collect personal information including:
your name
your email address
your phone number
your billing, postal, and delivery address
order, quote, booking, and enquiry details
payment and transaction details
records of communications with you
information relating to books, documents, paper items, or other materials you submit for repair, rebinding, restoration, quotation, or related services
photographs and service records connected with items submitted to the business
website usage, browser, device, and IP address information collected through the website
2. How Personal Information Is Collected
Walker Book Works may collect personal information when you:
visit or interact with the website
contact the business by email, website form, or social media
request a quote
place an order
arrange a repair, rebinding, or related service
book a workshop or event
make payment by bank transfer or through Square
otherwise provide information to Walker Book Works in the course of dealing with the business
Walker Book Works may also collect certain technical information automatically through the website, including browser and usage data, cookies, and IP address information.
3. How We Use Personal Information
Walker Book Works may use personal information for purposes including:
providing quotes, products, and services
processing orders and payments
managing repairs, rebinding work, workshop bookings, and customer service
communicating with you about your enquiry, order, booking, or service
keeping administrative, treatment, and transaction records
arranging delivery, collection, or shipping
improving the website, services, and business operations
detecting, preventing, or addressing fraud, chargebacks, misuse, or disputes
complying with legal, tax, accounting, and regulatory obligations
4. Consent
When you provide personal information to Walker Book Works for the purpose of requesting a quote, placing an order, arranging a repair, making payment, or receiving a service, you consent to Walker Book Works collecting and using that information for that purpose and for related business purposes reasonably connected with that transaction or service.
If Walker Book Works seeks to use your information for another purpose where consent is required, Walker Book Works may ask for your express consent or provide you with an opportunity to decline.
5. Withdrawal of Consent
If you wish to withdraw consent to the collection, use, or disclosure of your personal information, you may contact Walker Book Works at info@walkerbookworks.com.au.
Withdrawal of consent may affect Walker Book Works’ ability to provide products or services where that information is reasonably required to quote, complete, manage, or document the work.
6. Payments
Walker Book Works currently accepts payment by:
bank transfer
Square
If you pay through Square, payment information is processed through Square’s systems. Walker Book Works does not store full card payment details except to the extent necessary for transaction records, invoicing, bookkeeping, reconciliation, dispute handling, or legal compliance.
If you pay by bank transfer, Walker Book Works may retain limited payment-related information reasonably necessary to identify, confirm, and record the transaction.
7. Website Platform, Cookies, and Analytics
The Walker Book Works website is hosted on Squarespace. In operating the website, Squarespace may process or store certain website, submission, and technical data.
The website may use cookies or similar technologies to:
support website functionality
remember preferences
analyse traffic and website use
improve website performance and user experience
You may control cookies through your browser settings, although doing so may affect website functionality.
8. Client Materials Submitted for Repair or Related Services
Where you submit books, documents, paper items, or other materials to Walker Book Works for quotation, repair, rebinding, restoration, or related work, Walker Book Works may create and retain records relating to those materials, including:
identifying details of the item
condition and assessment notes
treatment recommendations
treatment and progress notes
pricing and quotation records
communication records
delivery or collection details
photographs for documentation purposes
Walker Book Works uses this information only as reasonably necessary to assess, quote, document, carry out, manage, and record the agreed work, and to protect the legitimate interests of the business in the event of disputes, claims, or service issues.
9. Photographs of Work
Walker Book Works may take photographs of books, bindings, repairs, custom work, and other items submitted to the business.
These photographs may be used for:
internal documentation
condition reporting
treatment notes
quoting and recordkeeping
portfolio display
website content
social media content
general promotion of Walker Book Works
Permission for the public or promotional use of photographs is addressed through the business indemnity form completed as part of the service process. If a client does not give permission for public or promotional use, Walker Book Works will not use those images for portfolio, website, or social media purposes. Photographs may still be taken where reasonably required for internal documentation, quoting, recordkeeping, treatment notes, or dispute management.
10. Disclosure of Personal Information
Walker Book Works does not sell personal information.
Walker Book Works may disclose personal information to third parties where reasonably necessary for the operation of the business, including:
website and hosting providers
payment processors
bookkeeping, accounting, or administrative service providers
delivery, shipping, or courier providers
technology and communications service providers
professional advisers
authorities or other parties where disclosure is required or authorised by law
Walker Book Works may also disclose personal information where reasonably necessary to enforce its terms, protect its rights, investigate suspected misuse, fraud, chargebacks, unlawful conduct, or respond to legal requests.
11. Storage and Security
Walker Book Works takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Personal information may be stored in email records, website submissions, invoices, quote files, treatment notes, customer records, transaction systems, and other business administration systems used by Walker Book Works or its service providers.
No method of electronic transmission or storage is completely secure. While Walker Book Works takes reasonable precautions, absolute security cannot be guaranteed.
12. Retention of Personal Information
Walker Book Works may retain personal information for as long as reasonably necessary to:
provide products and services
maintain business and treatment records
manage disputes or claims
comply with legal, tax, and accounting obligations
protect the legitimate interests of the business
When information is no longer reasonably required, Walker Book Works may delete, de-identify, or securely destroy it where appropriate.
13. Access to and Correction of Personal Information
You may request access to personal information Walker Book Works holds about you, and you may request correction of inaccurate, incomplete, or outdated information.
Requests should be made in writing to:
info@walkerbookworks.com.au
Walker Book Works may require sufficient information to verify your identity before providing access or making corrections.
14. Privacy Complaints
If you believe Walker Book Works has mishandled your personal information or breached this Privacy Policy, you may make a complaint in writing to:
info@walkerbookworks.com.au
Please provide sufficient details to enable the matter to be reviewed and investigated. Walker Book Works will consider the complaint and respond within a reasonable time.
15. Third-Party Websites and Links
The Walker Book Works website may contain links to third-party websites, services, or platforms. Walker Book Works is not responsible for the privacy practices, content, or security of third-party websites or services.
16. Changes to This Privacy Policy
Walker Book Works may amend this Privacy Policy from time to time to reflect changes in business practices, services, website features, legal obligations, or service providers.
The updated version will be published on the Walker Book Works website and will take effect from the stated effective date.
17. Contact
For privacy-related enquiries, access requests, correction requests, consent withdrawals, or complaints, please contact:
Walker Book Works
Info@walkerbookworks.com.au